Terms of Service

Last updated: 4 November 2026

Where you and Ring247 sign a separate service agreement, that agreement takes priority over these terms.

1. About these terms

These terms govern your use of the Ring247 website and service, operated by Ring 247 Pty Ltd (ACN 703 277 132, ABN 34 703 277 132), Sydney, New South Wales, Australia ("Ring247", "we", "us", "our"). The business or organisation using the service is "the client" ("you"). By enquiring, purchasing or using the service, you agree to these terms.

2. The service

Ring247 provides an AI-powered communication service including an AI voice receptionist, AI website chat agent, appointment booking, SMS follow-ups, integrations and reporting ("the Service"). Each customer's Service is custom-built, tested and launched only after you approve it.

3. Eligibility

The service is for businesses and organisations, including charities, incorporated associations, masajid and community groups. The person who accepts these terms confirms they are a person with authority to bind the organisation. For an unincorporated group, each person who signs may be personally responsible.

4. Subscriptions & billing

The Service is offered on weekly subscription plans. There is no free plan or free trial.
Setup fee. The one-time setup fee is payable 50% on commencement of the build and 50% on the client's approval of the finished AI, as set out in the service agreement.
Minimum term and cancellation. The weekly plan has a minimum term of three months from launch. After the minimum term, the plan renews automatically each week until the client cancels by giving notice as set out in the service agreement. Cancellation takes effect at the end of the current paid period.
Usage and monthly cap. Usage is measured in call minutes (voice) and messages (chat) and is billed on top of the weekly plan as set out in the service agreement. A client can set a monthly cap. When the cap is reached, calls are routed to the client's fallback number.
Prices may change with at least 30 days' notice.
Payments are processed securely via Stripe. Late or failed payments may result in suspension until resolved.
Refunds and cooling-off. Fees paid under a signed service agreement are not refundable, except as set out in this section or where the Australian Consumer Law or other law requires a remedy.
Cooling-off period. A 72-hour cooling-off period applies from the time the client signs the service agreement. If the client cancels by written notice within 72 hours of signing, the amount paid is refunded in full. After that period, fees are not refundable.

5. Your responsibilities

Provide accurate business information for AI training and keep it up to date. The AI answers based on what is provided.
The client is responsible for telling callers that calls may be recorded, where the law requires it, and for having consent to send texts and other messages, including under the Spam Act 2003. Ring247 provides default greeting wording and an opt-out in every text message to help the client comply.

6. Acceptable use

You must not use the Service to: send unlawful, misleading, harassing or deceptive communications; impersonate another person or business; make unsolicited marketing calls or messages in breach of the law; or attempt to disrupt, reverse-engineer or gain unauthorised access to the Service. We may suspend the Service to investigate suspected misuse.

7. AI limitations & emergencies

The Service uses artificial intelligence. While it is designed to be accurate and to escalate to a human when unsure, AI responses may occasionally be incorrect or incomplete. You are responsible for reviewing your configuration and the conversation reports we provide, and for correcting the business information the AI relies on. The Service is not intended for emergency calls and must not be presented to callers as an emergency service.

The service is not an emergency service and cannot call Triple Zero (000). It must not be presented to callers as one. The AI does not give personal legal, medical or tax advice and must not be used to make decisions about a person's health, safety or legal rights without a person reviewing them.

8. Availability

We target high availability using established cloud and telephony providers. If the Service is unavailable, calls fall back to your original call forwarding. Planned maintenance will be communicated in advance where practical. We do not guarantee uninterrupted or error-free operation.

9. Intellectual property & your data

The Ring247 platform, software and underlying technology remain our property (or our licensors'). You keep ownership of your business content and of your customers' conversation data; we process that data only to provide the Service, as described in the Privacy Policy. On cancellation you can export your transcripts, contacts and knowledge documents before your account closes.

10. Third-party services

The Service relies on third-party providers (for hosting, telephony, SMS, scheduling, payments and integrations). Their availability and terms are outside our control, and we are not liable for their acts or omissions.

11. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or other laws that cannot lawfully be excluded. Where we are permitted to limit our liability for a breach of a consumer guarantee, our liability is limited to re-supplying the Service or paying the cost of having it re-supplied.

12. Liability

Subject to the Australian Consumer Law, Ring247's total liability to a client for all claims arising from the service in any 12-month period is limited to the fees the client paid in that period. Ring247 is not liable for indirect or consequential loss, including lost profit or lost business opportunity.

13. Termination

You may cancel the weekly service by contacting us any time after its three-month minimum term; cancellation takes effect at the end of the current paid period. We may suspend or terminate accounts that breach these terms, with notice where reasonable. On termination, your call forwarding simply reverts to how it was before.

14. Changes & governing law

Ring247 may update these terms and will give at least 14 days' notice of material changes. Continuing to use the service after a change takes effect means the client accepts it. Fees already paid are not refunded because of a change, except where the law requires.

These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have non-exclusive jurisdiction.

15. Contact

enquiries@ring247.com.au